Increase your Earnings With VoIP Business Solution

Author: Kristen

A number of VoIP resellers and wholesale carrier service providers presently exist in the telecommunication sector. The reason for this sudden boom of VoIP services has a lot to do with the evolving requirements of both businesses and residentials. Globalisation is one of the main reasons for this change in the way people communicate. Communication is no longer restricted to making local calls to the clients. People need a cheaper way to communicate without sacrificing on the quality of service.

This is where business VoIP comes in. VoIP business solution provides a cheaper alternative to traditional modes of communication along with the same voice quality, if not better. Moreover, it substantially increases the productivity of a business entity.

VoIP solution is not meant for any particular segment of the industry, but it can be utilised by all sectors to provide a complete package, which enhances the way they communicate. Various VoIP service providers offer different tailor-made services to give corporates an added advantage. For instance, there are different services and features for contact centres and Internet service providers through which they can increase their profit margin.

How Can Contact Centres Gain From VoIP?

1. The most important benefit that contact centers get is the ability to provide customer support service through long distance calls at a much cheaper rate. This greatly cuts down on their total telephony bills

2. Some VoIP service providers also provide them with predictive dialers which help in enhancing their operations. With the help of the predictive dialer, agents do not have to manually call the clients; rather the outgoing calls are automatically routed to the customers. It can also distinguish between a voice mail and a live voice from the receivers end. If it’s a voice mail, it disconnects that call and calls another number thereby saving a lot of time

3. VoIP providers can also offer virtual or DID numbers to contact centers. With the help of these numbers, contact centers can operate from off shore wherein reasonable manpower is available. Their clients would be calling on the local numbers which would be provided to them but the call will be transmitted to the place where centres agents are situated

How Do ISP's Make Profit With VoIP?

1. Internet service providers can bundle up their existing broadband connection service with voice over IP service, thereby giving their customers the benefit of using two services at reasonable cost. This way ISP's can increase their earnings from their existing client base.

2. They will also be able to increase their customer lineage with the help of business VoIP service. Customers do not have to worry about taking care of two separate bills every month and coordinating with different service providers. They can opt for a single ISP provider who will be able to provide them both with broadband services and cheaper VoIP calls round the globe. Business VoIP solution has come as a boon for both its providers and users.

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How To Choose A VoIP Broadband Phone Service

Author: Jim Johnson

Internet technology is constantly introducing new and better ways to communicate with others around the world, and making telephone calls using voIP technology is one of those advancements. VoIP stands for Voice over Internet Protocol, and it allows a computer user who is connected to the internet through a high-speed terminal to make telephone calls to another computer or telephone without using a standard telephone company.

Essentially, there are two kinds of VoIP applications to consider, either hardware or software based. If you choose the software solution, you'll have to have your computer turned on in order to both make and receive telephone calls, but the only equipment you'll need is a microphone and speakers connected to your computer.

If you choose the hardware solution instead, you'll be using a converter box called an ATA that will be attached to your high-speed internet connection. Your telephone can then be plugged into the ATA. The converter box takes the analog signal from your phone and converts it to a digital signal to be sent over the internet in data packets, which are then reassembled on the other end of the telephone connection. By using a hardware voip solution, you computer does not have to be on in order for you to make and receive telephone calls, although your Internet connection will have to be active. Many VoIP service providers are including the ATA at very low cost or even for free in some cases.

In order to make use of VoIP technology for placing internet telephone calls, you will need to subscribe to a service plan provided by one of the major VoIP companies in business today. The service plans are usually very inexpensive, often providing for unlimited long-distance telephone calling for as little as $25 per month. You can even save more by choosing a calling plan that places a limit on the amount of minutes used each month, bringing your total cost down to as low as $15 a month.

In addition to domestic long-distance phone calling, many VoIP providers also allow you to make international telephone calls to persons outside of their subscriber base for a per minute fee, sometimes as low as $.10 to $.15 per minute. Some providers even allow free long-distance telephone calling as long as it is carried out between individuals in their own subscriber base.

If you choose to use a hardware VoIP solution, you can expect to spend some time on the phone with customer support in order to get your system up and running correctly, but most likely you'll be able to experience uninterrupted service from that point on. Also you can expect voice quality to be excellent in most cases, often rivaling that of land line telephones.

When you consider all the advantages of using VoIP technology to place telephone calls over the internet, it's no wonder that so many consumers are turning to VoIP for their long-distance telephone calling needs.

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V O I P: The Next Generation Telephone

Author: Jim Brown

Voice Over Internet Protocol is what VOIP means to some who are unfamiliar with this technology. This is not a new technology. In fact, a concept of VOIP is used by most people without even knowing it. It's the computer to computer VOIP. It has been pre-installed to an OS widely used by computer users around the world. This software is used primarily for text chat but it has capabilities of sending digital voice through the internet.

VOIP bypasses the widely used voice telephony and converts its analog voice signals to digital signals so that computers can encode and send them through the internet network. Since the charging for using VOIP itself is free, all the user needs to have is a high speed internet connection or at least a DSL connection which is not new to internet users worldwide. The technology is said to change the way we communicate in the near future and a possible replacement to the current telephone system.

There are three types of VOIP system that are currently used. The most common and widely used is the computer to computer VOIP, the IP Phone, the Analog Telephone Adapter or ATA. Since there are three types of VOIP systems, the user is not restricted to only one choice but can have all three or can pair up to any three connections without hassle. The definitions of each type of VOIP are as follows:

Computer to Computer

This is the most common type of VOIP system since this technology comes with the widely used messenger softwares such as yahoo messenger or msn messenger. Since these applications can be downloaded or pre-installed with some other software for free, many users prefer to use this.

IP Phone

Another VOIP system used is the IP Phone. This computer peripheral shares the internet connection with the computer to connect with other VOIP users. This component looks like an ordinary phone and cradle but has wires connecting to the computer or directly to the modem or router. This can be a stand alone device to connect to the internet even without the aide of a computer.

Analog Telephone Adapter or ATA

This VOIP system converts analog signals converted by the ordinary telephone and sends it through the DSL or cable connection as digital signals which can be interpreted by computers as data. The hardware of this system looks like twice the size of a dial up modem and has LCD screens that let the user view the dialed number through the telephone keypad.

The technology has been constantly developed and studied by computer and telephony experts alike. Its system is already close to perfection and is widely used all over the world for business and leisure.

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